Understanding the manager role properly, boundaries, authority, and professionalism. Time management and delegation, plus leading without guilt.

Giving feedback without confrontation. Running effective team meetings & 121s. Handling difficult conversations. 

Why treatment timing matters. Closing diary gaps. Managing productivity without micromanaging and get great performance.

Retail without being salesy. Coaching the team to recommend confidently. Managing the full client journey and how to spot-checking standards.

Setting realistic targets. Understanding profit vs turnover. Motivating different personality types and creating a reward systems that actually works.

Handling gossip, negativity, and underperformance. Protecting morale. Documenting issues properly and knowing when to escalate.

Understanding marketing from a salon owner’s perspective. Planning value-led promotions (not discounts), Using data to drive bookings and getting the team involved properly.

Enforcing salon policies confidently. Managing lateness, no-shows & reschedules.  Handling sickness, holidays & maternity. Communicating clearly with the owner and maintaining standards consistently.

A stylist stepping into a management role

A salon owner wanting a trained manager in place

A current manager who wants structure, confidence, and accreditation

An owner who wants consistency without micromanaging

A new salon owner building a team for the first time

8-week accredited training programme done in your own time online

Detailed workbook to work through

Weekly structured modules

Practical tools you can use in the salon immediately

Lifetime access to all materials

Certification on completion